Last Updated: June 2026
At Spectabelle Beauty Limited, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Delivery Information page outlines our delivery procedures, estimated delivery times, and important information regarding shipping and order fulfillment.
1. Delivery Areas
Spectabelle Beauty delivers products within Kenya and to selected locations where delivery services are available.
Delivery availability may vary depending on the destination and courier coverage.
If delivery is not available to your location, we will notify you promptly after receiving your order.
2. Order Processing
Orders are processed during normal business hours.
Once payment has been successfully confirmed, orders are prepared and dispatched as quickly as possible.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
3. Estimated Delivery Times
Estimated delivery times are provided as a guide only.
| Location | Estimated Delivery Time |
|---|---|
| Nairobi CBD | Same Day or Next Business Day |
| Nairobi Metropolitan Area | 1–2 Business Days |
| Major Towns in Kenya | 1–3 Business Days |
| Remote Locations | 3–7 Business Days |
Delivery times may vary depending on courier schedules, weather conditions, public holidays, and other circumstances beyond our control.
4. Delivery Charges
Delivery fees are calculated based on:
Delivery location
Order size and weight
Courier rates
Applicable delivery charges will be displayed during checkout before payment is completed.
Promotional free delivery offers may be available from time to time and will be subject to specific terms and conditions.
5. Order Tracking
Where available, customers will receive delivery updates or tracking information after an order has been dispatched.
Customers may also contact our customer service team for assistance regarding delivery status.
6. Delivery Requirements
To ensure successful delivery, customers are responsible for providing:
Accurate full name
Valid phone number
Correct delivery address
Any special delivery instructions
Spectabelle Beauty shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect information supplied by the customer.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to:
Incorrect address information
Customer unavailability
Failure to answer contact calls
Additional delivery charges may apply for re-delivery.
Where applicable, orders may be returned to our facility until alternative arrangements are made.
8. Damaged or Missing Items
Customers should inspect their order upon delivery.
If any item is:
Damaged
Defective
Missing
Incorrect
Customers should notify Spectabelle Beauty within 48 hours of receiving the order.
Supporting photographs may be requested to assist in resolving the issue.
9. Delays Beyond Our Control
While we strive to deliver orders promptly, delays may occur due to:
Weather conditions
Public holidays
Transport disruptions
Courier service interruptions
Events beyond our reasonable control
Spectabelle Beauty shall not be liable for delays resulting from circumstances outside our control.
10. Risk and Ownership
Ownership of products passes to the customer upon successful delivery and receipt of payment in full.
Customers are responsible for ensuring that someone is available to receive the order at the delivery address provided.
11. Customer Support
For delivery-related inquiries, please contact our customer support team.
Spectabelle Beauty Limited
Deluxe Mall, Koinange Street, Nairobi, Kenya
+254 +254-757600000
By placing an order with Spectabelle Beauty, you acknowledge and agree to the delivery terms outlined above.